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Morphe - US

Product FAQs

Frequently Asked Questions

What is Morphe Insiders?

When does the Morphe Insiders program start?

What are the tiers in the Morphe Insiders program?

What are the benefits of the Rising Star tier (0-299 points)?

What perks are included in the Hotshot tier (300-599 points)?

What benefits can Icon tier members (600+ points) enjoy?

How do I earn points in the Morphe Insiders program?

Will my existing points carry over to the Morphe Insiders program?

How do I opt into the Morphe Insiders program?

Can I move up to a higher tier in the Morphe Insiders program?

How often will new challenges and rewards be introduced in the Morphe Insiders program?

What happens if I have more questions about the Morphe Insiders program?

Where is my birthday reward?

Morphe Insider Loyalty Rewards

How do I place an order?

Do you have a quantity restriction?

What payment methods do you accept?

What is Afterpay?

Do you accept pre-paid gift cards?

Can I use my Morphe e-gift card at ULTA or other locations that sell Morphe products?

How do I pay with a Morphe e-gift card?

Why isn’t my 20% welcome discount code working?

Is there a pro discount for makeup artists?

Where is U.S. Sales Tax collected?

What is a hazmat product?

Can I modify, change address or cancel my order after it's been placed?

Do you offer gift wrapping or personalized messages with orders?

I accidentally shipped my order to the wrong address. What can I do?

Troubleshooting Errors at Checkout

Placing an Order

How can I check the status of my order?

Why does my tracking number show as invalid?

What do the different order statuses mean?

I haven't received a shipping confirmation email. What should I do?

I received my tracking number, but it's not working. What should I do?

How Hazmat Items Affect Expedited Shipping and Delivery Times

Order Status

Where do you ship to?

Do you offer international shipping?

Do you ship to Canada?

Do you ship to PO Boxes?

Do you ship on weekends?

Do you offer free shipping?

What are the shipping times for my order?

What should I do if my package is lost or delayed?

What should I do if my order has missing or wrong items?

Shipping

What is your return policy?

Can I return a product after the 30-day period?

Is there any cost associated with returns or exchanges?

What should I do if I receive a damaged or defective item?

Can I return an item I purchased from www.morphe.com to a retail store?

Returns & Exchanges

Do you offer product samples?

Can I request a gift receipt for my order?

Are Morphe products cruelty-free?

Are Morphe products gluten-free?

How do I know if my Morphe purchase is authentic?

How do I clean my Morphe makeup brushes?

How can I collaborate with Morphe or join the affiliate program?

How do I check the balance of my Morphe e-Gift card?

Can I purchase individual shades from a Morphe palette?

How can I become a Morphe wholesale partner?

Why am I seeing “Estimated Tax” at checkout?

The Beauty of Silver Ions

What are silver ions?

How effective is the silver ion technology?

How are the silver ion-infused bristles made?

How long are the silver ions effective?

Do I still need to clean my makeup brushes?

What makes the new Morphe Brushes unique?

How do I choose the right face brush for foundation and powder?

What face brushes are best for concealer application?

What are the best brushes for blush, bronzer, and highlighter?

Which brushes should I use for eyeshadow and eyeliner application?

What brushes are recommended for brows?

What sets are available for a complete brush collection?

Why do I still need to replace silver ion-infused brushes after a year?

Do silver ions wear off faster with frequent cleaning?

New Product Launches