Troubleshooting Errors at CheckoutUpdated 5 months ago

If you encounter an issue while placing your order on Morphe's website, it may be due to certain limitations in our system designed to enhance your shopping experience. Below are the most common causes and tips to help you resolve these issues.

1. Max Quantity Limit of 5 Per SKU

Error Description: You may see an error when trying to add more than five of the same product (SKU) to your cart.

Why It Happens: Morphe has a limit of five units per SKU to ensure availability for all customers and to align with our policy of restricting bulk purchasing for resale.

How to Resolve: Adjust the quantity of the affected item in your cart to five or fewer.

If you need additional units for personal use or a special event, please reach out to our Customer Support Team, and we’ll assist you in creating a custom order if eligible.

2. $500 Order Threshold

Error Description: You receive the error message:

"Shipping not available. Items in the cart do not meet price or weight requirements to qualify for shipping. Update your cart and try again."

Why It Happens: Orders exceeding $500 (before discounts and taxes) trigger a system restriction. This limitation is in place to ensure purchases are for personal use only, per our policies.

How to Resolve: 

• Split Your Order: Break your items into multiple orders under $500.
• Contact Us for Special Orders: If your purchase is for personal use, a special event, or a large quantity needed for a one-time occasion, our Customer Support Team can assist in arranging a custom order.
• Wholesale Inquiries: If you are purchasing for resale, ensure you have completed and received approval for a wholesale application. For more details, visit our Wholesale Application Page.

Additional Suggestions:

Double-Check Shipping Address: Ensure your shipping address is correctly entered and matches the requirements for your region.

Clear Your Cache: Sometimes, clearing your browser cache or switching to another device can resolve technical issues.

Verify Payment Information: Ensure your payment method is valid and has sufficient funds to cover the transaction.

Need Further Assistance?

If you’ve tried the suggestions above and still experience issues, our team is here to help! Contact us at [email protected] or through our Contact Us page.

We’re committed to making your shopping experience as smooth as possible and appreciate your understanding of our policies. Happy shopping!