I accidentally shipped my order to the wrong address. What can I do?Updated 16 days ago

We understand how stressful this can be, and we’ll guide you through the best next steps. While we’re unable to change the address once an order has shipped, here are options to help recover your package:

1. Track Your Order

Use the tracking number in your shipping confirmation email to monitor your package’s status. Knowing where it is will help you act quickly.

2. Contact the Shipping Carrier

The fastest way to resolve an address issue is to reach out directly to the carrier (UPS, FedEx, USPS, etc.). They may offer:

• Redirecting the package to a new address
• Holding the package at a local facility for pickup

Carrier contact details are in your tracking information or on their website.

3. Check the Delivery Location

If the incorrect address is nearby, consider visiting or contacting the location. Neighbors or businesses often hold packages delivered by mistake.

4. Use Delivery Management Tools

• UPS My Choice: Free service to redirect packages or hold for pickup. Sign up at UPS.com.
• USPS Informed Delivery: Free service to preview mail and manage deliveries. Sign up at USPS.com.

5. Contact Our Customer Support

If the carrier cannot recover your package, reach out to us. While we can’t guarantee a replacement for orders shipped to the wrong address, we’ll review options and do our best to assist.

Tip: For future orders, double-check your shipping details before checkout to avoid delays.