Why Isn’t My Affiliate Discount Showing at Checkout?Updated 2 days ago

If you've shared your Morphe Artistry Collective affiliate link but the 20% discount isn't appearing at checkout, here are the most common reasons why — and what to check.

How the Affiliate Discount Works

When a customer shops using your Morphe Artistry Collective affiliate link:

• The 20% discount is applied automatically at checkout
• No promo code needs to be entered manually
• The order must meet all current discount eligibility requirements
• If the order does not meet the requirements, the affiliate discount will not appear

Minimum Order Requirement

To receive the 20% affiliate discount, the order must meet a minimum subtotal of $45 before taxes and shipping.

If the cart total is below $45, the discount will not be triggered.

Only One Promotion Can Apply

Please keep in mind:

• Only one promo code, voucher, or discount can be applied per order
• Other site promotions or discounts may override the affiliate discount
• If another promotion is already applied, the affiliate discount may not appear
• Removing other promo codes or offers may allow the affiliate discount to apply correctly

Can Customers Combine My Affiliate Discount With Other Promotions?

No.

The Artistry Collective affiliate discount cannot be combined with other discount codes, vouchers, promotions, or offers. If another promotion is applied at checkout, the affiliate discount may not appear.

My Affiliate Link Works, But the Discount Isn't Showing

The affiliate link and affiliate discount are related, but they are not the same thing.

A customer may successfully shop through your affiliate link even if the 20% discount does not appear.

The affiliate discount will only apply when:

• The order subtotal meets the $45 minimum requirement
• No conflicting discounts or promotions are applied
• The items in the cart are eligible for the promotion

How to Test Your Affiliate Link

To confirm your affiliate link is working:

1. Open your affiliate link in an incognito or private browsing window
2. Add eligible items totaling at least $45 before taxes and shipping
3. Proceed to checkout
4. Confirm that the 20% discount appears automatically

Using a private browsing window helps avoid browser caching or previously applied promotions from interfering with the discount.

A Customer Told Me My Link Isn't Working. What Should I Check?

Before contacting Support, ask the customer to:

• Open your affiliate link in a private/incognito browser window
• Confirm their cart subtotal is at least $45 before taxes and shipping
• Remove any other discount codes, vouchers, or promotions from their cart
• Retry checkout using your affiliate link

Many affiliate discount issues are resolved by following these steps.

What If the Discount Still Isn’t Showing?

If the order meets the $45 minimum requirement, no other promotions are applied, and the discount still does not appear, please visit the Morphe Contact Page and submit a request so our Support team can take a closer look.

To help us investigate more quickly, please include:

• The affiliate link being used
• A screenshot of the cart and checkout page
• The products in the cart
• The cart subtotal before taxes and shipping

Our team will review the information and assist you further.