What should I do if my order has missing or wrong items?Updated 4 months ago

We apologize for any inconvenience if you have received your order and found that items are missing. Please follow these steps to report the issue:

1. Check Your Shipping Confirmation: First, double-check your shipping confirmation email to ensure that all the items you are missing were listed on the packing slip.
   
2. Inspect Packaging: Sometimes items may be packed separately or placed in different parts of the package. Please thoroughly inspect all packaging materials, including any additional boxes or compartments.
   
3. Contact Customer Service: If after checking you still believe items are missing, please contact our customer service team at [email protected] or through our Contact Us page as soon as possible. Be sure to provide your order number and details of the missing items.

Our team will investigate the issue promptly and work to resolve it for you. We appreciate your patience and understanding as we address this matter to your satisfaction.