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How do I update my birthday on my Artistry Collective account?

Loyalty & Affiliate Programs

Artistry Collective

What is Morphe Insiders?

What are the benefits of the Rising Star tier (0–299 points)?

What perks are included in the Hotshot tier (300-599 points)?

What benefits can Icon tier members (600+ points) enjoy?

How do I earn points in the Morphe Insiders program?

Can I move up to a higher tier in the Morphe Insiders program?

How often will new rewards and member offers be introduced in the Morphe Insiders program?

Do I pay for shipping when using a promo code or reward voucher from Morphe Insiders?

How do I delete my Morphe Insiders account?

Why can't I use a reward on a previous order?

How Do Referrals Work?

Where Can I Find My Referral Code?

Why Didn't I Receive Referral Points?

Can I combine rewards, vouchers, and promo codes?

Morphe Insider

Am I Eligible to Join the Morphe Artistry Collective?

How do I update my account information in Morphe Artistry Collective?

Why Don’t I See Any Tasks Available in My Morphe Artistry Collective Account?

Understanding Morphe Artistry Collective Vouchers & Shipping

Why Isn’t My Affiliate Discount Showing at Checkout?

How do I update my shipping address for Morphe Artistry Collective?

How do I update my Instagram or TikTok handle?

Why didn't I receive points for my purchase?

My Instagram or TikTok Handle Is Attached to an Old Application. What Should I Do?

How do I Update the Email Address on my Morphe Artistry Collective Application?

Why Was My Application Not Approved?

Why Am I Receiving a Password Reset Email but Can't Access My Account?

What does Morphe’s Satisfaction Guarantee mean?

How do I place an order?

Do you have a quantity restriction?

What payment methods do you accept?

What is Afterpay?

How do I pay with a Morphe e-gift card?

Where is U.S. Sales Tax collected?

Do you accept pre-paid gift cards?

Can I use my Morphe e-gift card at ULTA or other locations that sell Morphe products?

Can I change my payment method after placing my order?

Why isn’t my Welcome Offer discount code working?

Is there a pro discount for makeup artists?

Troubleshooting Errors at Checkout

How Do 1- and 2-Day Shipping Options Work?

Can I modify, change address or cancel my order after it's been placed?

Do you offer gift wrapping or personalized messages with orders?

I accidentally shipped my order to the wrong address. What can I do?

Placing an Order

How can I check the status of my order?

Why does my tracking number show as invalid?

What do the different order statuses mean?

I Didn’t Receive a Confirmation or Shipping Email – What Should I Do?

I received my tracking number, but it's not working. What should I do?

Order Status

Where do you ship to?

Do you ship to Canada?

Do you ship to PO Boxes?

Do you ship on weekends?

Do you offer free shipping?

What are the shipping times for my order?

What should I do if my package is lost or delayed?

What should I do if my order has missing or wrong items?

What should I do if my package is marked as "Return to Sender"?

Hazmat Shipping: What It Is & How It Affects Delivery

My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?

Using Package Forwarding Services

Shipping

What if a product doesn’t work for me?

Is there any cost associated with returns?

What should I do if I receive a damaged or defective item?

Can I return an item I purchased from www.morphe.com to a retail store?

What to Do If You Have an Issue with a Gifted Morphe Product

Final Sale Policy

Returns

Does Morphe Have a Customer Service Phone Number?

What does “Period After Opening (PAO)” mean on my Morphe product?

Do you offer product samples?

Can I request a gift receipt for my order?

Are Morphe products cruelty-free?

Are Morphe products gluten-free?

How do I know if my Morphe purchase is authentic?

How do I clean my Morphe makeup brushes?

How can I collaborate with Morphe or join the affiliate program?

How do I check the balance of my Morphe e-Gift card?

Can I purchase individual shades from a Morphe palette?

How can I become a Morphe wholesale partner?

Why am I seeing “Estimated Tax” at checkout?

How do I know if a Morphe Product is Vegan

Is the Morphe M109 Flat Foundation Brush coming back in stock?

Are Morphe's 35-Pan Eyeshadow Palettes Still Available?

Can I travel with Continuous Setting Mist?

Which Bake & Set Setting Powder shade is right for me?

Understanding Travel Brush Sets: What Makes Them Unique?

Is the 34-Piece Brush Set Still Available?

What Morphe products are non-comedogenic?

How Do I Choose the Right Cloud Light Powder Shade?

How Do I Access More Product in the Bi-Liner Dual-Ended Gel Pencil?

Do bundles come packaged together?

Limited Edition Mystery Box

The Beauty of Silver Ions

What are silver ions?

How effective is the silver ion technology?

How are the silver ion-infused bristles made?

How long are the silver ions effective?

Do I still need to clean my makeup brushes?

What makes the new Morphe Brushes unique?

How do I choose the right face brush for foundation and powder?

What face brushes are best for concealer application?

What are the best brushes for blush, bronzer, and highlighter?

Which brushes should I use for eyeshadow and eyeliner application?

What brushes are recommended for brows?

What sets are available for a complete brush collection?

Why do I still need to replace silver ion-infused brushes after a year?

Do silver ions wear off faster with frequent cleaning?

Morphe Brushes Reimagined

Product FAQs

Frequently Asked Questions

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How do I update my birthday on my Artistry Collective account?Updated 5 days ago

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